Frequently Asked Questions

Once you have selected a date and have a good idea on what you will need, it's best to reserve your rentals as soon as possible. The Party Store takes reservations on a first come first served basis.

For weddings and larger events, we recommend booking three months to one year in advance.

To get your reservation secured, we will need the date of your event, guest occupancy, details on the time and place, and your 50% deposit received.

We have expert staff to help you in determining what your event needs, and can complete your reservation with a simple phone call.

The Party Store can accommodate changes to your reservation, please let us know as soon as you are aware that your rental needs are changing.

Decreases to rental needs are an easy adjustment, increases may not be possible depending on the timeframe of your request.

The Party Store has the added service of offering a Damage Waiver which helps protect customers in the event of certain accidental damages. Please review your contract and the Damage Waiver for full details.

Replacement fees and cleaning fees may apply if damage to items is excessive or outside the terms of the Damage Waiver.

Please reach out to The Party Store for any additional questions on this policy.

In the event that your rental reservation needs to be cancelled, the deposit is non refundable, although The Party Store can apply your deposit if you reschedule a future reservation. This applies to the original client and cannot be transferred to a different customer.

The Party Store can accommodate changes to your reservation up to 14 days before your scheduled delivery/rental date.

Your final balance is due no later than 14 days before your rental/delivery date.

The Party Store will do our best to provide any assistance during your rental timeframe. Please reach out to us as soon as possible.

Our website has rates listed for a standard 2 day rental with the exception of inflatables/bounce houses which are shown in 24 hours. Other timeframes are available, please contact us for pricing.